Privacy Policy
How we protect and handle your personal information
Effective Date: 1st January 2024
Last Updated: 1st January 2024
Table of Contents
1. Introduction
Insurance by Payman, operated by Payman Fintech Solutions Private Limited ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").
Important: By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Service.
2. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register on the Service
- Make a payment for an insurance premium
- Contact us with inquiries or for support
- Subscribe to our newsletters or updates
Personal Information We Collect May Include:
- Name - For identification and verification purposes
- Email address - For communication and notifications
- Phone number - For authentication and alerts
- Insurance policy details (policy number, insurance company, premium amount) - For processing payments
- Payment information (processed securely by our payment partners, we do not store full card details)
Non-Personal Information
We may automatically collect certain non-personal information when you visit our Service, including:
- IP address and device information
- Browser type and version
- Pages visited on our site and time spent on pages
- Time and date of visit
- Other diagnostic data for service improvement
3. How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
- To provide and maintain the Service, including processing insurance premium payments
- To notify you about changes to our Service or important updates
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support and respond to your inquiries
- To gather analysis or valuable information to improve our Service and user experience
- To monitor the usage of our Service and detect technical issues
- To send you updates, promotions, and marketing materials (only if you have explicitly opted in)
- To comply with legal obligations and regulatory requirements
4. Sharing of Your Information
We may share your information in the following situations:
With Service Partners
We share information with payment gateways and BBPS (Bharat Bill Payment System) to process your premium payments, and with insurance companies for updating your premium payment status.
With Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
For Legal Compliance
We may disclose your information to law enforcement or regulatory authorities if required by law or to protect our rights, your safety, or the safety of others.
Important
We do not sell your personal information to third parties. Your data is only shared as necessary to provide the services you request or as required by law.
5. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL encryption for data transmission
- Secure access controls and authentication
- Regular security assessments and updates
- Limited access to personal information within our organization
Important: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with our legal obligations (such as tax, accounting, or regulatory requirements)
- Resolve disputes and enforce our agreements
- Maintain business continuity and records
When we no longer need to retain your personal information, we will securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:
Your Data Rights May Include:
- Right to Access - You can request copies of your personal information
- Right to Rectification - You can request correction of inaccurate or incomplete information
- Right to Erasure - You can request deletion of your personal information under certain circumstances
- Right to Restrict Processing - You can request restriction of processing your personal information
- Right to Object - You can object to our processing of your personal information
- Right to Data Portability - You can request transfer of your data to another organization
- Right to Withdraw Consent - Where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us using the contact details provided in Section 12. We may need to verify your identity before processing your request.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
Types of Cookies We Use:
- Essential Cookies - Necessary for the website to function properly
- Analytics Cookies - Help us understand how visitors interact with our website
- Preference Cookies - Remember your preferences and settings
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Third-Party Links
Our Service may contain links to third-party websites (e.g., insurance company websites, payment gateway pages). We are not responsible for the privacy practices, content, or security of these third-party sites.
We encourage you to read the privacy policies of every website you visit, especially when you leave our Service via these links.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
Update Notification
For material changes to this Privacy Policy, we may also notify you through email or a prominent notice on our Service prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+91 9652724937
Registered Address
PAYMAN FINTECH SOLUTIONS PVT LTD
10-100 HMT NAGAR STNUMBER 10,
NACHARAM, HYDERABAD, Telangana, 500076